Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds on Rishteh Matrimony membership plans and services. By purchasing any service, you agree to this policy.

2. Refund Eligibility

2.1 Full Refund (Within 7 Days)

You are eligible for a full refund if:

• You request a refund within 7 days of purchase
• You have not used any premium features (contact views, interest sends, etc.)
• Your profile has not been verified or activated

2.2 Partial Refund (8-15 Days)

A partial refund (50% of the purchase price) may be granted if:

• You request a refund within 8-15 days of purchase
• You have used less than 20% of the premium features

2.3 No Refund

Refunds will NOT be provided if:

• More than 15 days have passed since purchase
• You have used significant premium features
• Your account was terminated due to policy violations
• You found a match through our platform (congratulations!)

3. How to Request a Refund

To request a refund:

1. Log in to your Rishteh Matrimony account
2. Go to Settings > Subscription
3. Click on "Request Refund"
4. Fill out the refund request form
5. Our team will review and respond within 5-7 business days

Alternatively, email us at support@rishteh.com with:

• Your registered email/phone number
• Transaction ID/Order number
• Reason for refund request

4. Refund Processing

4.1 Processing Time

Once approved, refunds are processed within:

• Credit/Debit Cards: 5-7 business days
• UPI: 3-5 business days
• Net Banking: 5-10 business days
• Wallets: 1-3 business days

4.2 Refund Method

Refunds will be credited to the original payment method used during purchase.

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from using paid features, contact our support team. We may offer:

• Extended subscription period
• Service credits
• Full or partial refund

5.2 Billing Errors

If you were charged incorrectly (duplicate charges, wrong amount), contact us immediately. We will investigate and process appropriate refunds.

5.3 Promotional Purchases

Services purchased with discounts or promotional offers may have different refund terms as specified at the time of purchase.

6. Non-Refundable Services

The following are non-refundable:

• Profile verification fees
• Profile boost/highlight services once used
• Contact views already consumed
• Any service used in its entirety

7. Subscription Cancellation

You can cancel your subscription at any time:

• Go to Settings > Subscription > Cancel Subscription
• Your premium features remain active until the end of the billing period
• Cancellation prevents future auto-renewal charges

8. Contact Us

For refund-related queries:

• Email: refunds@rishteh.com
• Phone: +91 98765 43210
• Working Hours: Mon-Sat, 9 AM - 8 PM IST